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Terms of Service

Last updated: April 21, 2026

These Terms of Service ("Terms") govern your access to and use of Vionter ("Vionter", "we", "our", or "us"), including the website at vionter.ai, the application at app.vionter.ai, and all related features, APIs, and services (together, the "Service"). Please read them carefully. By creating an account or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference.

If you do not agree to these Terms, do not create an account and do not use the Service.

1. Acceptance of Terms & Your Representations

By creating an account or using the Service, you represent and warrant to Vionter that:

  • You are at least 16 years of age. The Service is not offered to, and you may not use it if you are under 16. If you are a minor under the age of majority in your jurisdiction, you further represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.
  • You have the legal capacity and authority to enter into these Terms, and, if you are using the Service on behalf of an organization, you are authorized to bind that organization to these Terms.
  • The information you provide to Vionter is, and will remain, accurate, current, and complete.
  • You own, or have obtained all rights, licenses, consents, and permissions necessary to upload, any content you submit to the Service — including resumes, job descriptions, practice answers, and any other text, audio, or file you provide — and your submission does not and will not violate any law or any third party's rights, including intellectual-property, privacy, publicity, or confidentiality rights.

These representations are continuing: each time you use the Service, you repeat them.

2. Description of Service

Vionter provides an AI-assisted interview practice platform. Features may include, without limitation, resume and profile capture, evidence-based skill graphing, AI coach sessions (including rehearse, sharpen, and explore modes), voice interview simulation, practice tracking against user-selected targets, knowledge cards, and spaced-repetition review.

The Service is provided on a subscription and / or pay-per-use basis and is offered "as is" and "as available". Vionter may add, modify, suspend, or discontinue any feature, in whole or in part, at any time and for any reason, at its sole discretion. Beta, experimental, or preview features may be made available from time to time and are provided without any warranty and may be changed or withdrawn at any time.

3. Account & Acceptable Use

Accounts are for individual, personal use. You may hold only one account, and you are responsible for all activity that occurs under your account. Keep your credentials confidential, and notify Vionter promptly at privacy@vionter.ai if you suspect unauthorized access.

You agree not to, and not to permit any third party to:

  • Use the Service for any unlawful, fraudulent, infringing, or abusive purpose;
  • Share, sell, rent, or otherwise transfer your account credentials, or access the Service through another person's account;
  • Reverse engineer, decompile, disassemble, scrape, crawl, or use any automated means or interface (other than a Vionter-documented API) to access the Service or extract data from it;
  • Upload, transmit, or distribute malicious code, viruses, worms, spam, unlawful content, or content that infringes, misappropriates, or violates any third-party right — including confidential employer, client, or third-party information that you are not authorized to share;
  • Attempt to extract, reconstruct, reverse-engineer, or otherwise derive Vionter's AI models, prompts, training data, embeddings, skill taxonomy, knowledge-graph schema, rubrics, or any other proprietary algorithms or methods;
  • Use Vionter's output — including AI feedback, generated knowledge cards, skill graphs, rubric text, or any other artifact produced by the Service — to train, fine-tune, build, or improve any product, model, or service that competes with the Service, or to offer any derivative service to third parties;
  • Bypass, disable, or circumvent any authentication, rate limit, usage cap, security mechanism, or licensing control;
  • Interfere with, disable, overburden, or impair the Service or any infrastructure supporting it, or take any action that imposes a disproportionate load on Vionter or its sub-processors;
  • Use the Service to generate, transmit, or distribute output that is defamatory, harassing, hateful, sexually exploitative, or otherwise unlawful.

Vionter may suspend or terminate your account immediately and without prior notice if, in Vionter's reasonable judgment, you have violated any of the foregoing, engaged in fraud or abuse, or otherwise exposed Vionter or its users to legal, financial, security, or reputational risk. Refunds are not provided following termination for cause.

4. Your Content & License Grant

You retain ownership of the content you upload to the Service ("Your Content"). To operate the Service, however, Vionter needs permission to process Your Content through its infrastructure and sub-processors. Accordingly, by submitting Your Content, you grant Vionter a worldwide, royalty-free, non-exclusive, sublicensable, and — for the duration of your account — irrevocable license to host, store, copy, cache, transmit, display, process, analyze, transform, and create derivative works from Your Content for the purpose of operating, providing, securing, monitoring, maintaining, and improving the Service.

This license extends to Vionter's sub-processors to the extent necessary to provide the Service. Vionter's current sub-processors include Google Cloud (including Vertex AI, Cloud Speech-to-Text, Cloud Text-to-Speech, and Cloud Storage), Firebase, Stripe, and Resend, as disclosed in the Privacy Policy and as updated from time to time. Vionter does not sell Your Content and does not grant any third party the right to use Your Content except as necessary to operate the Service.

Survival after termination. When your account is deleted, Vionter will delete identifiable copies of Your Content in accordance with the retention schedule described in the Privacy Policy. Vionter may, however, retain, use, and disclose aggregated, de-identified, or anonymized derivatives — such as aggregate skill-frequency statistics, model-performance metrics, and similar information from which you cannot reasonably be re-identified — indefinitely and for any lawful business purpose, including improving the Service.

Feedback. If you send Vionter suggestions, ideas, or feedback about the Service, you grant Vionter a perpetual, irrevocable, royalty-free, worldwide license to use that feedback without restriction or compensation.

No reverse license. Nothing in this Section 4 grants you any right, title, or interest in the Service, Vionter's models, prompts, proprietary methods, or any other Vionter intellectual property, except the limited right to use the Service under these Terms.

5. Vionter Intellectual Property

The Service — including all software, source code, object code, design, user interface, trademarks, service marks, logos, AI prompts, prompt templates, model configurations, skill taxonomy, knowledge-graph schema, rubrics, generated visual assets, documentation, and any other content made available by Vionter — is owned by Vionter or its licensors and is protected by copyright, trademark, trade-secret, and other intellectual-property laws.

Subject to your compliance with these Terms, Vionter grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service for your personal, non-commercial interview-practice purposes. All rights not expressly granted are reserved. You may not remove, obscure, or alter any proprietary notice on the Service.

6. Subscription, Payment & Refunds

Certain features of the Service are available only with a paid subscription or with a purchase of practice points. By subscribing or purchasing, you authorize Vionter, through its payment processor, to charge your chosen payment method for the applicable fees, taxes, and any other charges associated with your selected plan.

  • Auto-renewal. Subscriptions automatically renew at the end of each billing period for another period of the same length at the then-current price, until cancelled. You may cancel at any time through the Service; cancellation takes effect at the end of the then-current billing period.
  • Payment processor. Payments are processed by Stripe. Your use of Stripe is governed by Stripe's own terms and privacy policy; Vionter is not responsible for Stripe's acts or omissions.
  • Price changes. Vionter may change the fees for the Service at any time. Material price changes take effect no earlier than 30 days after notice is provided via the Service or by email, and your continued use after the effective date constitutes your acceptance of the new fees. If you do not accept, your sole remedy is to cancel before the change takes effect.
  • Refunds. Refunds are granted at Vionter's sole discretion. Except where required by applicable law, subscriptions are non-refundable for partial billing periods and one-time purchases (including point packs) are non-refundable once redeemed. If you believe you are entitled to a refund, email privacy@vionter.ai within 14 days of the charge; Vionter will review the request in good faith but makes no commitment to grant it.
  • Taxes. Unless stated otherwise at checkout, displayed prices include applicable goods-and-services tax, value-added tax, or equivalent. You are responsible for any other taxes, duties, or government charges imposed on your use of the Service.
  • Failed payments. If a payment fails, Vionter may suspend access to paid features, retry the charge, or terminate the subscription without further notice.

7. Points System

Practice points ("Points") are Vionter's unit of consumption for AI-powered features. Points may be allocated to your account through a subscription, purchased directly, or granted as a bonus — for example, a trial credit, promotional credit, or referral reward.

  • Every Point has an assigned expiry date. All Points — subscription-allocated, purchased, and bonus — are issued with an expiry date. There is no category of Point that "never expires".
  • First-in, first-out consumption. When you use a feature that costs Points, Vionter consumes the Points that are expiring soonest first, regardless of how those Points were obtained. Points from different sources may therefore be consumed together in a single action.
  • No cash value; non-transferable. Points have no monetary value outside the Service, cannot be exchanged for cash, and may not be sold, traded, gifted, or transferred between accounts.
  • Non-refundable. Points are non-refundable except as part of a refund that Vionter has expressly agreed to grant under Section 6.
  • Expired Points cannot be restored. Once a Point's expiry date has passed, the Point is forfeited.
  • Feature pricing may change. Vionter may adjust the Point cost of any feature at any time, with notice made available through the Service.

8. AI-Generated Content Disclaimer

The Service uses artificial-intelligence systems — including large language models and speech models — to generate feedback, practice prompts, skill analyses, knowledge cards, career suggestions, and other output.

  • For informational and practice purposes only. AI-generated output is provided solely for informational and practice purposes. It is not professional advice of any kind — not career, employment, recruiting, legal, financial, medical, psychological, or other professional advice — and must not be relied on as such.
  • No guarantee of accuracy. Vionter does not warrant or guarantee the accuracy, completeness, currency, reliability, or suitability of any AI output for any particular purpose, including any hiring, job-application, or employment decision.
  • Hallucinations and errors are possible. AI systems can and do produce output that is incorrect, inconsistent, outdated, biased, or misleading. You are solely responsible for evaluating, fact-checking, and exercising independent judgment before relying on any AI output.
  • No outcome guarantee. Vionter does not guarantee any particular interview outcome, job offer, salary, career advancement, or other result. Your success depends on factors outside Vionter's control.

Vionter is not liable for any decision, action, or outcome — including any interview result, employment offer declined or accepted, or other career consequence — based in whole or in part on AI output provided through the Service.

9. Privacy

Your use of the Service is also governed by the Vionter Privacy Policy, available at https://vionter.ai/privacy, which describes what information Vionter collects, how it is used and shared, how long it is retained, and the rights you have over it. The Privacy Policy is incorporated into these Terms by reference.

10. Termination

Termination by you. You may cancel your subscription at any time through the Service. You may also request deletion of your account at any time. On receipt of a deletion request, Vionter will initiate a 30-day soft-delete grace period during which your account is suspended and hidden from the Service, but can be restored by signing back in. After the grace period, Vionter will hard-delete your account and identifiable data in accordance with the retention schedule in the Privacy Policy.

The self-service 30-day soft-delete flow is being rolled out as part of Vionter's launch roadmap; until it is generally available in the application, deletion requests sent to privacy@vionter.ai will be processed manually within 30 days, subject to the same grace-period logic. Any active subscription is cancelled at the time of the deletion request to prevent further billing; no refund is issued for the then-current billing period.

Termination by Vionter. Vionter may suspend or terminate your account and your access to the Service, immediately and without prior notice, in any of the following circumstances: (i) violation of these Terms, including the Acceptable Use provisions of Section 3; (ii) non-payment or chargeback; (iii) suspected fraud, abuse, or security incident; (iv) any activity that, in Vionter's reasonable judgment, exposes Vionter, its users, or third parties to legal, financial, security, or reputational risk; or (v) as otherwise required by law or regulatory authority.

Effect of termination. On termination for any reason, your right to access the Service ends immediately. The following sections survive termination and continue in full force and effect: Section 4 (to the extent it concerns aggregated or anonymized derivatives and the feedback license), Section 5, Section 8, Section 11, Section 12, Section 13, Section 14, Section 15, Section 17, and any other provision which by its nature is intended to survive.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Vionter and its officers, directors, employees, contractors, agents, licensors, and sub-processors (together, the "Vionter Parties") shall not be liable to you or to any third party for:

  • Any indirect, incidental, special, consequential, exemplary, or punitive damages of any kind;
  • Lost profits, lost revenue, lost business opportunity, lost employment, lost or unsuccessful interview outcomes, lost data (beyond Vionter's express retention commitments in the Privacy Policy), or lost goodwill;
  • Damages arising out of or relating to your reliance on AI-generated output (see Section 8);
  • Damages arising out of or relating to third-party sub-processor outages, failures, changes in terms, or breaches; or
  • Damages arising out of or relating to any unauthorized access to, or alteration of, your transmissions or data, except to the extent caused by Vionter's gross negligence or wilful misconduct.

Aggregate cap. The total aggregate liability of the Vionter Parties to you, for any and all claims arising out of or relating to the Service or these Terms — whether in contract, tort (including negligence), statute, or otherwise — shall not exceed the greater of: (a) the total fees you actually paid to Vionter for the Service in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) SGD 100.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the Vionter Parties' liability is limited to the maximum extent permitted by applicable law. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.

12. Indemnification

You agree to defend, indemnify, and hold harmless the Vionter Parties from and against any and all claims, demands, investigations, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and costs of enforcement) arising out of or relating to:

  • Your breach or alleged breach of these Terms or any applicable law or regulation;
  • Your Content — including any allegation that Your Content infringes, misappropriates, or violates any intellectual-property right, privacy right, publicity right, confidentiality obligation, or other right of any third party (for example, a resume that discloses a prior employer's confidential information, or a job description you were not authorized to share);
  • Your violation of any third-party right, including any privacy or intellectual-property right;
  • Your misuse of the Service, including the use of adversarial prompts or other techniques to cause the Service to generate harmful output; and
  • Any wilful misconduct or grossly negligent act by you in connection with the Service.

Vionter may, at its option and expense, assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with Vionter's defence. You may not settle any matter that affects Vionter's rights or obligations without Vionter's prior written consent.

13. Governing Law

These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14. Dispute Resolution

The parties agree to attempt in good faith to resolve any dispute, claim, or controversy arising out of or relating to the Service or these Terms (a "Dispute") through direct, informal negotiation for a period of 30 days beginning on the date a party gives written notice of the Dispute to the other party (to privacy@vionter.ai in the case of notice to Vionter).

If the Dispute is not resolved within that 30-day period, the parties submit to the exclusive jurisdiction of the courts of the Republic of Singapore for the final resolution of the Dispute. You waive any objection to venue or forum non conveniens in those courts. Nothing in this Section prevents either party from seeking interim, injunctive, or equitable relief from a court of competent jurisdiction at any time.

15. Individual Resolution / Class-Action Waiver

To the maximum extent permitted by applicable law, you agree that any Dispute shall be brought and resolved in your individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, representative, or private-attorney-general action or proceeding. The parties further agree that no arbitrator or court may consolidate more than one person's claims or preside over any form of representative or class proceeding.

If a court of competent jurisdiction finds this class-action waiver unenforceable in a particular case, the affected claim shall be severed and the remainder of Section 14 and these Terms shall continue to apply.

16. Changes to These Terms

Vionter may modify these Terms from time to time. Material changes — including, for example, changes affecting liability, dispute resolution, pricing model, or data-handling practices — will be notified to you via in-app notice or email at least 14 days before they take effect. Non-material changes take effect immediately on posting.

Your continued use of the Service after the effective date of any change constitutes your acceptance of the revised Terms. If you do not agree to a change, your sole and exclusive remedy is to stop using the Service and, if you wish, request account deletion in accordance with Section 10. The current version of these Terms is always available at https://vionter.ai/terms with the "Last updated" date at the top.

17. Miscellaneous

  • Entire agreement. These Terms, together with the Privacy Policy and any additional terms Vionter makes available for specific features, constitute the entire agreement between you and Vionter concerning the Service and supersede any prior agreement on the subject matter.
  • Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.
  • No waiver. Vionter's failure or delay in enforcing any right under these Terms is not a waiver of that right. No waiver is effective unless in writing and signed by an authorized representative of Vionter.
  • Assignment. You may not assign, delegate, or otherwise transfer these Terms or any of your rights or obligations under them, in whole or in part, without Vionter's prior written consent; any attempted assignment in violation of this provision is void. Vionter may assign these Terms, in whole or in part, at any time without notice, including in connection with a merger, acquisition, reorganization, or sale of assets.
  • Force majeure. Neither party shall be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including natural disaster, war, terrorism, pandemic, civil disturbance, labor action, government action, internet outage, or sub-processor failure.
  • No agency. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Vionter.
  • Notices. Vionter may give notices to you by email to the address associated with your account, by in-app message, or by posting on the Service. You must give notices to Vionter by email to privacy@vionter.ai.
  • Headings. Section headings are for convenience only and do not affect interpretation.

18. Contact

If you have any questions or concerns about these Terms, please contact Vionter at:

Email: privacy@vionter.ai